Sunday, February 24, 2013

My Experienced With Zalora

This was our first time to purchased items through online from Zalora. I thought we will enjoy shopping online but with our experienced in this online shopping store it seems we don't have any interest to do it. Just hoping that this experience will not be the same as other online shopping store has if we will try to shop with them.

Our experienced in Zalora was very frustrating. First encounter we have, was late delivery. In their policy is, 5-7 days delivery but we received the items two or three days after seventh day. I contacted their customer service but it was frustrated too. Their customer service were not helpful at all. They are not polite to their customers. The second encounter we had was, we purchase a shoes and after an hour of use, their items was broken. We sent it back but they said they can't refund because it was used already. I understand their policy but my point is.. if they have a quality item why would we return it? why was broken right away. It's like we just waste our money for nothing. They give an apology voucher though but you can claim it it you will shop with them again and the purchase limit is a thousand baht. They are very clever huh... Again my encounter with the customer service was not nice they don't know how to solve any circumstances/ problems occur with their customer. I just hope they will have a nice policy with a professional customer service. But I am not sure if we will shop with them again.

3 comments:

lina@happy family said...

That's a bad shopping experience :(
I've never tried Zalora.

Rudi said...

Hey...Wintergreetings from Belgium my friend Irvin...Pffffffff It's monday

Lalaine said...

i haven't shopped in Zalora TH yet.. but my friend shops in Zalora in Malaysia and so far she had a good experience.. maybe it depends sa country ba?.. was thinking to buy something in Lazada TH..

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